Technical Support

Service & Support For Lasting Reliability

Installation

AST technicians are available to install, start-up, and tune your new AST machine.  Working independently or in cooperation with your staff and construction teams, we will manage the project to make sure your new machine is running its very best in the fastest time possible.

Maintenance & Service

We believe in a proactive approach to equipment upkeep.  We can put together a plan where we take the worry out of your plant operations with a cadence of wear part replacements and preventative maintenance plans tailored to your needs and schedule.  All our maintenance efforts are supported by our experienced and trained service technicians.   

Equipment Qualification (IQ/OQ)

Machine qualification is a critical step in getting any aseptic filling system into production.  We provide complete and documented series of test protocols to ensure that the equipment operates in accordance with the customer purchase order and User Requirements Specifications (URS).  For customers seeking to qualify their AST equipment, clients may choose from a variety of different supports packages.

Life Science Equipment Training

Your new equipment is a complex work of engineering and a precision instrument.  Having qualified and trained staff is indispensable to ensuring long term, trouble free operation.  Training seminars, conducted at AST’s facility or at the customer’s premises, prepare your maintenance and operator teams for the job.  Our training thoroughly covers machine operation, care, routine maintenance, system calibration as well as replacement or wear parts.

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