AST Customer Care
Prioritizing Your Success with Responsive, Expert Support
At AST, we know that the dependability of our equipment throughout its lifecycle is vital to our customers’ operational success. AST strives to provide the most responsive service and support available within the life science industry. We have carefully created a network of experienced technical service teams to provide customer service and support across our entire aseptic product line.
In addition to onsite support, AST provides remote service support that includes diagnostics and equipment troubleshooting. This minimizes downtime for the customer by providing the expertise needed to get a machine up and running quickly, without a technician being onsite.
The AST Difference
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✓ Quick response times 24/7
✓ Advanced remote support
✓ Dedicated field service engineers
✓ Comprehensive maintenance & training
Customer Care Services Areas:
INSTALLATION – AST technicians are available to assist you with installation and start-up, including fine-tuning your AST machine for optimal operation. We can work in cooperation with your staff and installation teams or work independently, completing installation from start to finish. Either way, we will manage the project to ensure your new aseptic machine is running as efficiently and quickly as possible.
MAINTENANCE & SERVICE – A proactive approach to equipment upkeep is essential to success. We take the worry out of your operations with a calculated cadence of part replacements and preventative maintenance plans tailored to your needs and schedule. We also have you covered for spare parts, change parts, and machine consumables.
OPERATIONAL QUALIFICATION PROTOCOLS – Machine qualification is a critical step in getting any aseptic filling system into production. We provide a complete series of test protocols to ensure the equipment operates exactly as the customer purchase order and User Requirements Specifications require. Customers may choose from a variety of different support packages for qualifying their AST equipment.
PERSONALIZED EQUIPMENT TRAINING – Your new equipment is a complex and precise engineering instrument. Having qualified, trained staff is crucial to ensuring long-term and trouble-free operations. Our life science equipment training is tailored to both your fill-finish system and your operation, and thoroughly covers machine operations, care, routine maintenance, system calibration, replacement part installation and common troubleshooting strategies.
With end-to-end lifecycle support from AST, you’ll have a comprehensive suite of aftermarket services available to maintain optimal equipment performance.
Available Services
How Can We Help You?
Send us a message and a Customer Care team member will contact you soon!
