AST Customer Care
Prioritizing Your Success with Responsive, Expert Support
At AST, we know that the dependability of our equipment throughout its lifecycle is vital to our customers’ operational success. AST strives to provide the most responsive service and support available within the life science industry. We have carefully created a network of experienced technical service teams to provide customer service and support across our entire aseptic product line.
In addition to onsite support, AST provides remote service support that includes diagnostics and equipment troubleshooting. This minimizes downtime for the customer by providing the expertise needed to get a machine up and running quickly, without a technician being onsite.
The AST Difference
- Quick response times 24/7
- Advanced remote support
- Dedicated field service engineers
- Comprehensive maintenance & training
In the Know
Customer Care Services Areas
AST technicians are available to assist you with installation and start-up, including fine-tuning your AST machine for optimal operation. We can work in cooperation with your staff and installation teams or work independently, completing installation from start to finish. Either way, we will manage the project to ensure your new aseptic machine is running as efficiently and quickly as possible.
A proactive approach to equipment upkeep is essential to success. We take the worry out of your operations with a calculated cadence of part replacements and preventative maintenance plans tailored to your needs and schedule. We also have you covered for spare parts, change parts, and machine consumables.
Machine qualification is a critical step in getting any aseptic filling system into production. We provide a complete series of test protocols to ensure the equipment operates exactly as the customer purchase order and User Requirements Specifications require. Customers may choose from a variety of different support packages for qualifying their AST equipment.
Your new equipment is a complex and precise engineering instrument. Having qualified, trained staff is crucial to ensuring long-term and trouble-free operations. Our life science equipment training is tailored to both your fill-finish system and your operation, and thoroughly covers machine operations, care, routine maintenance, system calibration, replacement part installation and common troubleshooting strategies.
With end-to-end lifecycle support from AST, you’ll have a comprehensive suite of aftermarket services available to maintain optimal equipment performance.
You've heard our Mission, History & Vision...
Perhaps it's time to discover how AST can work with you?
Meeting Industry Needs | Available Services
A comprehensive inspection, recommended annually, and can include Format Recheck Services or Isolator Qualification Service
Comprehensive troubleshooting and repair services for all equipment sold and manufactured by AST
Experienced, post-delivery support to get your equipment qualified and productive as soon as possible
Utilizing Smart Glasses, enables visual, real-time support by an AST Technician
An AST-compiled list of recommended equipment spares, ensuring spares are available at the unit’s location
Support year-round, with services based on impact and response level, including Remote Support and Rapid Onsite Response
Via Remote Support, qualified standby support for critical fills
Remote flexibility that allows AST Technical Support to securely connect to your machine
